🎉 Up to 70% Off Selected ItemsShop Sale
Returns & Exchanges
At Primi, we want you to love every piece you wear. If your order isn't quite right, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Return
Visit our online portal and enter your order number and email address to select the items you wish to send back.
2
Package Your Items
Place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.
3
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your parcel.
4
Drop Off and Track
Leave your package at any authorized courier drop-off point and keep your tracking number until your refund or exchange is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing